Nimble Storage Redefines Technical Support in a Way You Will Love
Imagine for a moment that you are calling technical support for a traditional storage solution. You are first greeted by a customer service representative whose job is to take basic information about your problem at hand and forward it on to the appropriate technical support technician or engineer. The representative will ask for the usual product ID numbers, your name, contact information, and remind you of the expiration date of your current service contract. Once your customer profile is established, the barrage of questions begins: